Refund and Return Policy

Last Updated: December 19, 2025

Printix Digital (“Company,” “we,” “us,” or “our”) is committed to customer satisfaction. This Refund and Return Policy explains how we handle refunds and returns for products purchased on our website. By making a purchase, you agree to this Policy and our Terms of Service.

1. Overview

This Policy applies to all products (“goods”) purchased through our website. The terms “you,” “your,” and “customer” refer to the individual or entity making a purchase. If you have questions or need to request a refund, please contact us:

Email: info@printixdigital.com
Phone: +91 638 928 8928

2. Return Eligibility

You may return eligible goods within 7 days of delivery if they meet the following conditions:

• Unopened and unused: The product must be in its original, unopened packaging
• Resellable condition: The item must be in new, undamaged condition suitable for resale
• Complete set: All parts, accessories, manuals, and original packaging must be included
• Not personalized: Custom-printed or personalized products are not eligible for return unless defective

Note: This return policy does not apply to business entities or legal persons (companies, entrepreneurs) for standard returns. However, defective or incorrect goods can be returned regardless of buyer type.

3. Products Eligible for Return

The following standard (non-customized) products may be returned within 7 days if unopened and in original condition:

• Standard envelopes (not custom-printed)
• Blank stationery or paper products
• Unopened packaging materials
• Any non-personalized, ready-made products

4. Return Exceptions (Non-Returnable Items)

The following products cannot be returned or refunded unless they are defective, damaged, or incorrect:

• Custom-printed products: Business cards, flyers, posters, brochures, letterheads, envelopes, stickers, banners, or any personalized items printed with your design, logo, or information
• Opened products: Items that have been unpacked, used, or removed from original packaging
• Mixed goods: Products that have been inseparably mixed with other items after delivery
• Discounted items: Products purchased at a discount or during promotional sales (unless defective)
• Digital products: Downloadable files, templates, or digital designs

Important: Because our products are custom-made to your specifications, please carefully review your artwork proof before approving. Once you approve the proof and production begins, the order cannot be canceled or refunded unless there is a manufacturing defect or error on our part.

5. Defective, Damaged, or Incorrect Products

If you receive products that are defective, damaged during shipping, or incorrect (not matching your approved proof), we will gladly replace or refund them.

How to Report a Problem:

Contact us within 7 days of delivery with the following information:

• Order number
• Product name
• Description of the issue: Defect, damage, missing items, or incorrect product
• Photo or video evidence: Clear images showing the defect, damage, packaging, and shipping label
• Proof of purchase: Order confirmation or receipt

Resolution Options:

Once we review your claim, we will offer one of the following solutions:

• Full replacement: We will reprint and ship the correct product at no additional cost
• Partial replacement: We will supplement incomplete orders with missing items
• Full refund: We will refund the full purchase price to your original payment method
• Store credit: We will provide store credit for a future purchase

You may indicate your preferred resolution when submitting your claim. We will do our best to accommodate your request.

6. Return Process

Step 1: Contact Customer Support

Email us at info@printixdigital.com or call +91 638 928 8928 within 7 days of delivery to request a return. Provide your order number and reason for return.

Step 2: Return Authorization

Our support team will review your request and provide return authorization if eligible. You will receive return instructions and a return address.

Step 3: Ship the Product

Pack the product securely in its original packaging with all accessories, manuals, and components. Ship the package to the provided return address. You are responsible for return shipping costs unless the product is defective or incorrect.

Step 4: Inspection

Once we receive the returned product, our team will inspect it to ensure it meets return eligibility criteria. This process typically takes 2-3 business days.

Step 5: Refund Processing

If your return is approved, we will process your refund to the original payment method within 7-10 business days. Depending on your bank or payment provider, it may take an additional 5-7 business days for the refund to appear in your account.

7. Return Shipping Costs

• Standard returns (eligible items): Customer is responsible for return shipping costs
• Defective or incorrect products: We will cover return shipping costs or provide a prepaid return label
• Damaged during shipping: We will cover return shipping costs

We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for items lost or damaged during return shipping.

8. Refund Method and Timeline

Refund Method: Refunds will be issued to the same payment method used for the original purchase (credit/debit card, UPI, net banking, etc.). Cash on Delivery (COD) refunds will be processed via bank transfer—please provide your bank account details.

Refund Timeline:

• Refund processing: 7-10 business days after approval
• Bank/payment provider processing: Additional 5-7 business days
• Total time: Approximately 10-14 business days from return approval

We reserve the right to suspend refund processing until returned goods are received, inspected, and verified.

9. Order Cancellation Policy

Before Artwork Approval: You may cancel your order at any time before approving the digital proof. Contact us immediately to request cancellation. A full refund will be issued.

After Artwork Approval (Production Started): Once you approve the proof and production begins, orders cannot be canceled. Custom-printed products are non-refundable unless defective or incorrect.

Order Modifications: If you need to modify your order (change design, quantity, size, etc.), contact us before approving the proof. Once production starts, modifications are not possible.

10. Exchanges

We do not offer direct product exchanges. If you wish to exchange a product for a different size, design, or specification, you must:

1. Return the original product (if eligible) and request a refund
2. Place a new order for the desired product

For defective or incorrect products, we will replace them with the correct items at no additional cost.

11. Late or Missing Refunds

If you have not received your refund within the expected timeline:

1. Check your bank account or payment provider statement again
2. Contact your bank or payment provider—processing times vary
3. If you still have not received your refund, contact us at info@printixdigital.com with your order number and refund request details

12. Damaged or Lost Shipments

If your order is lost during shipping or arrives damaged due to courier mishandling, contact us within 7 days of the expected delivery date. We will work with the courier to investigate and resolve the issue. Depending on the situation, we will either reship your order or issue a full refund.

13. Contact Us

If you have questions about this Refund and Return Policy or need assistance with a return or refund, please contact us:

Printix Digital
BF-11, Galaxy Building
Thakurganj, Lucknow
Uttar Pradesh, India

Email: info@printixdigital.com
Phone: +91 638 928 8928
Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

This Refund and Return Policy is effective as of the date listed above and may be updated periodically. Your continued use of our website and services constitutes acceptance of any changes.