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Privacy Policy

Last Updated: December 19, 2025

Printix Digital (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy (“Policy”) explains what information we collect when you use our website and services, why we collect it, and how we use, share, and protect it. The terms “you,” “your,” and “User” refer to any individual or entity accessing our website or using our services.

By using our website or services, you agree to the terms of this Privacy Policy and our Terms of Service. If you have any questions about this Policy or how we handle your data, please contact us at info@printixdigital.com.

1. Information We Collect

1.1 Information You Provide to Us

  • Account Information: When you create an account, we may collect your name, email address, phone number, billing/shipping address, and login details.
  • Order and Billing Information: When you place an order, we collect information required to process and fulfill it, such as contact details, billing address, GST/tax number (if applicable), and order details.
  • Payment Information: Payment card details are collected and processed securely by our payment partners. We do not store full card numbers or CVV codes on our systems.
  • Communications: When you contact us by email, phone, chat, or contact forms, we collect the information you provide, including your name, contact details, and message content.
  • Account Login Data: We collect authentication information necessary to log you into your account.

1.2 Information We Collect Automatically

  • Log and Device Data: When you visit our website, we automatically collect technical information such as your IP address, browser type, device type, operating system, referring/exit pages, date/time stamps, and clickstream data.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to remember your preferences, improve site performance, and analyze how you use our website.
  • Approximate Location Data: We may derive your approximate location from your IP address to show relevant content, currency, or shipping options.
  • Usage Data: We may collect information about how you interact with our website, such as pages visited, products viewed, searches performed, and actions taken (e.g., adding items to cart, placing orders).

2. How We Use Your Information

We process your personal information for the following purposes:

  • To provide our services: Creating and managing your account, processing orders, printing and delivering products, and providing customer support.
  • To communicate with you: Sending order confirmations, shipping updates, service-related notifications, and responding to your enquiries.
  • To improve our website and services: Analyzing usage patterns, troubleshooting issues, and enhancing user experience.
  • To personalize content and offers: Showing relevant products, recommendations, and promotional content based on your activity.
  • For billing and accounting: Issuing invoices, processing payments, and maintaining financial records.
  • For security and fraud prevention: Detecting and preventing fraud, abuse, or unauthorized access.
  • To comply with legal obligations: Meeting requirements under applicable laws, regulations, and tax rules.

We process your personal information based on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

3. Direct Marketing

We may use your contact details (such as email address or phone number) to send you promotional messages, special offers, product updates, and newsletters.

  • Personalization: Marketing messages may be tailored based on your previous orders, viewed products, or preferences.
  • Opt-out: You can unsubscribe from marketing communications at any time by using the “unsubscribe” link in emails or by contacting us at info@printixdigital.com. You will still receive essential service-related messages (e.g., order confirmations, shipping updates).

4. Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit our website. We use cookies to:

  • Remember your preferences (e.g., language, login status)
  • Maintain your shopping cart and session
  • Measure site performance and usage
  • Improve our website and services
  • Show relevant content and offers

Types of cookies we may use:

  • Strictly Necessary Cookies: Required for basic site functionality (e.g., checkout, security). These cannot be disabled via cookie settings.
  • Functional Cookies: Remember your preferences and make the site easier to use.
  • Performance/Analytics Cookies: Help us understand how visitors use the site so we can improve it.
  • Marketing/Advertising Cookies: Used to deliver relevant ads and measure campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Information About Minors

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us so we can delete it.

6. Sensitive Information

We do not request or intentionally collect sensitive information (such as health data, religious beliefs, political opinions, or biometric data). Please do not submit such information to us. If we become aware that we have received sensitive data, we will delete it.

7. Payment Information

Payments are processed by third-party payment providers. Your payment card details are transmitted directly to them over secure channels and are not stored in full on our servers. Their use of your personal information is governed by their own privacy policies.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill your orders
  • Maintain your account (if you choose to keep it active)
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements

If you request account deletion, we will deactivate or delete your account and associated data, except where we are required or permitted to retain certain information for legal or legitimate business purposes.

10. Security

We use reasonable technical and organizational measures to protect your personal information, including encryption where appropriate, access controls, and regular system monitoring. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

To help protect your data, please use strong passwords, keep your login details confidential, and log out after using shared devices.

11. Your Rights

Depending on applicable law, you may have the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal information.
  • Right to Erasure: Request deletion of your personal information in certain circumstances.
  • Right to Restrict Processing: Request that we limit how we use your information in specific cases.
  • Right to Object: Object to certain types of processing, including direct marketing.
  • Right to Data Portability: Request a copy of certain information in a structured, commonly used format where technically feasible.

To exercise your rights, please contact us at info@printixdigital.com. We may need to verify your identity before processing your request.

12. International Data Transfers

Our servers and operations are based in India. If you access our website from outside India, your information may be transferred to, stored in, or processed in India or other countries. By using our website, you consent to such transfers, subject to safeguards in accordance with applicable law.

13. Application of This Policy

This Privacy Policy applies only to services and websites operated by Printix Digital. It does not apply to services or websites operated by other companies, even if they are linked to or integrated with our site.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we do, we will update the “Last Updated” date at the top of this page. In case of significant changes, we may provide additional notice (e.g., email or on-site notification).

Your continued use of our website after changes are posted constitutes acceptance of the updated Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Printix Digital
BF-11, Galaxy Building
Thakurganj, Lucknow
Uttar Pradesh, India

Email: info@printixdigital.com
Phone: +91 638 928 8928

By using our website, you acknowledge that you have read and understood this Privacy Policy.